LAST UPDATED: 10th MAY, 2024

30-DAY RETURN PERIOD:

You have a generous 30 days from the date of receiving your item to request a return.

Eligibility Criteria:

To qualify for a return, your item must be in its original condition, unused, unworn, and with all tags intact, still in its original packaging. Additionally, you must provide proof of purchase, such as a receipt.

Initiating a Return:

To start the return process, simply reach out to us at laxurymart@gmail.com We will guide you through the necessary steps. Remember, returns must be sent to the address provided upon request. Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items:

Please inspect your order upon arrival. If you find any defects, damages, or if you receive the wrong item, contact us immediately. We will promptly address the issue and make it right.

Non-Returnable Items:

Certain items are non-returnable for hygiene or safety reasons, including perishable goods, custom or personalized items, and hazardous materials. Feel free to reach out if you have any concerns about the eligibility of your item for return.

Exchanges:

If you wish to exchange an item, the quickest method is to return the original item and place a new order separately. This ensures a swift process for getting the item you desire.

European Union Cooling Off Period:

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing any justification. The same eligibility criteria as mentioned earlier apply.

Refunds:

Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company. If you haven't received your refund within 15 business days of approval, please reach out to us for assistance at supportaljadeedarabs.com

At Laxury Mart, your satisfaction is our priority, and we strive to make your shopping experience enjoyable. If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us.